This document provides the Terms of Use under which Users and Customers (“User”, “Customer”, “you” and “your”) may use the website www.bookmywill.com (“Website”), operated by Bookmywill, a business entity duly organised under the laws of India (“we”, “us” and “our”).

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules thereunder, as amended, and the provisions relating to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as applicable, requiring publication of the rules and regulations, privacy policy and user agreement for access or usage of the Website.

We reserve the right to periodically revise, update or modify these Terms of Use without prior notice. It is in your interest to review this document periodically for any updates and to ensure your familiarity with the most current version. Unless otherwise provided in such revision, the revised User Agreement, or any part thereof, will take effect as and when it is posted (the “Last Revised Date”).

Please read these Terms of Use carefully. By accessing or using the Website, you agree to be bound by these Terms of Use. Unless explicitly stated otherwise, any new features that augment or enhance the Website shall also be subject to these Terms of Use.

By registering as a User, you acknowledge and agree that you are at least eighteen (18) years of age, legally competent, and that you are entering into a legally binding contract with Bookmywill with respect to your use of the Website.

For an explanation of our practices and policies related to the collection, use and storage of our Users’ information, please read our Privacy Policy. You acknowledge and agree that a printed version of this Agreement and/or any electronic communication with Bookmywill shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

1. Overview of Our Services

We provide general information about prevailing laws and regulations relating to personal succession, Wills and estate planning in India (for assets based in India), and various issues relating to personal laws in India, as well as news, updates, judgments, cases and other allied information, to the best of our knowledge and information available in the public domain.

We are not a law firm or a member of the Bar Council of India; however, we may engage or recommend qualified and experienced advocates who are members of the Bar Council of India where appropriate.

Our services are based on a technology-enabled and legal-process-outsourcing model to provide you services through your desktop computer or mobile device. We provide:

1. An automated online software/application which enables you to create the contents of your Will as per Indian law for straightforward, non-complex requirements (“DIY Will”); and
   
   
2. Other offline/customised services for more complex or specific estate planning needs.
   
   

We provide advice and assistance in preparing and/or verifying Wills and other allied documents pertaining to succession and estate planning as per Indian laws. We also provide guidance and assistance in the execution, attestation, storage, custody and translation of Wills as per practice and procedure in India. We can recommend advocates, service providers and other persons for assistance with registration and notarisation of Wills at certain locations in India, as may be listed on the Website. We may also undertake and/or recommend persons/corporate bodies who can undertake custodian and executor services pertaining to Wills in accordance with Indian laws.

The information, assistance and documentation provided through the Website is intended to guide you in the creation of legal documents but does not constitute legal, financial or tax advice. You should seek independent professional advice for your particular circumstances.

 

2. Features of the Website

When using the Website, you will be subject to these Terms of Use and to any additional posted guidelines, FAQs, product terms or rules applicable to specific services or features which may be posted from time to time (“Guidelines”). All such Guidelines are hereby incorporated by reference into these Terms of Use.

 

3. Modifications to the Terms of Use

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use at any time. Please check these Terms of Use and any Guidelines periodically for changes. Your continued use of the Website after the posting of changes constitutes your binding acceptance of such changes. For material changes, such amended terms shall automatically be effective when posted on the Website.

Please note that additional and/or different terms may apply to services provided through one or more of our partners, business associates or referral partners, and you should refer to those before using such services.

 

4. Availability of the Website

The Website, including any media, features or services made available through it, may be changed, updated or discontinued at any time without notice. Content or services on the Website may be out of date, and Bookmywill makes no commitment to update these materials.

 

5. Eligibility to Use the Website

By using the Website, you represent and warrant that:

1. All information you submit is truthful, current, complete and accurate;
   
   
2. Your use of the Website does not violate any applicable law or regulation; and
   
   
3. You are at least 18 years of age, or are using the Website with appropriate parental consent and supervision where permitted.
   
   

Bookmywill may, at its sole and absolute discretion and at any time, terminate or restrict your privilege to use this Website for any reason.\

6. Online Services

All Users who wish to create a Will online are required to sign up for an account by completing the required fields on the Website’s registration pages.

As part of the registration process, you agree that:

1. You are above 18 years of age;
   
   
2. You have read and understood all applicable policies on the Website; and
   
   
3. You will provide information that is truthful, current, complete and accurate and will keep such information updated.
   
   

Upon registration, login details may be provided to you on your registered email address. You will use such login credentials to access the DIY Will application and/or make payments (online or offline) as applicable.

After successful payment, Bookmywill will allow you access to the DIY Will application for a limited period of 60 days to fill in the required details and generate one DIY Will. If you fail to generate your DIY Will within this period, your access may be disabled and any data entered may be deleted; the fees paid will lapse, and no refund shall be provided. Any fresh usage shall require fresh registration and payment.

We reserve the right to terminate accounts created by users who misappropriate the name, email address or other personally identifiable information of another individual or provide incomplete or improper personal details.

We also reserve the right to refuse to approve a user account or terminate an existing user account with or without cause or notice (other than any notice required by applicable law) for any reason at any time. We are not liable for any losses or damages incurred by you as a result of such termination or refusal.

Our online services consist of a Do-it-Yourself Will (DIY Will), an online application best suited for a common, straightforward requirement without unusual complexity or history in family or assets. DIY Will is not suitable for individuals with complex or uncommon requirements; such users are advised to avail our offline/customised services.

DIY Will requires your personal details, including applicable personal law (e.g., religion as relevant for succession), so that a Will aligned with Indian law can be generated. The DIY Will application is a legal tool; any DIY Will produced and executed without obtaining legal advice or doing your own research is used entirely at your own risk.

You must complete all requisite details in the format and manner provided in the application. Certain clauses may be mandatory; others may be optional. Where you are unsure about options or clauses, you should seek our offline/legal advisory services or independent legal advice.

You may preview the Will before generation. A Word version (or similar editable format) of your DIY Will will appear on the screen on selecting the PREVIEW option before you click “Generate”. You are required to read and verify the entire DIY Will and confirm the contents. You may edit language, add or delete clauses, but where you are unsure, you should seek legal advice.

A DIY Will generated and printed on plain paper (no stamp paper is required) shall be a legally viable document once duly signed by you (the testator) and attested by two competent witnesses in accordance with applicable law.

7. Affiliates

We may team up with banks, financial institutions, insurance advisors, wealth managers, or other corporate bodies and individuals (“Affiliates”) to create awareness of and market our DIY Will and other services.

We may display on the Website the names and nature of services offered through such Affiliates. You may access the Website by clicking a link provided on the websites or communication channels of such Affiliates. You must ensure that such access is being provided by authorised Affiliates and inform us in case of any suspected unauthorised or illegal access.

All customers accessing our Website and/or utilising our services through Affiliates shall remain subject to these Terms of Use. Any agreement for our services exists only between Bookmywill and the customer; the Affiliate shall not be a party to that contract.

We reserve the sole prerogative to determine whether to provide services to any customer referred by an Affiliate. We are not obligated to provide services contrary to prevailing laws or these Terms of Use, including where a customer refuses to accept or pay our charges.

We may offer incentives or payments to Affiliates for creating awareness or referring customers to our services. By using the Website, you consent to such arrangements, which do not alter your obligations or rights vis-à-vis Bookmywill.

You understand and agree that you are availing our services after reading these Terms, conducting your own due diligence and, where needed, seeking independent professional advice.

 

8. Offline Services / Other Services

We provide advice and assistance in preparing and verifying Wills and other allied documents pertaining to succession and estate planning as per Indian laws through offline/customised services.

We also provide guidance and assistance in execution, attestation, storage, custody and translation of Wills as per prevalent practice and procedures in India. We may recommend advocates, consultants or clerks for assistance in registration and notarisation of Wills at certain locations in India.

We may also undertake and/or recommend persons or corporate bodies to act as custodians or executors for Wills in accordance with Indian law.

To avail any offline/custom services, you are required to contact us in the manner set out on the Website. We will revert with the requisite process, timelines and professional fees. As a general indicative timeline, custom/offline Will drafting or Family Trust creation may be completed within 60 days of payment (including first draft, feedback, second draft and final draft), subject to timely sharing of information by you. Delay in sharing information may extend timelines and/or entail revised fees.

9. Payments

You can make payment for our online services using payment modes set out on the Website, including through payment gateway(s). For offline services, payments may be made via NEFT/IMPS/cheque or other methods as communicated.

Where you choose to pay via payment gateway, applicable gateway charges may be passed on to you. All services will attract applicable taxes, including GST, at prevailing rates.

10. Cancellation & Refund Policy

You may seek cancellation of your purchase of a DIY Will only if you are unable to generate/print/save the Will due to a technical or operational issue attributable to us and we are unable to remedy the same within 48 hours of your written intimation.

1. Refund method: Refunds, where approved, will be made to the same payment instrument (Payment ID) from which the payment was originally received.
   
   
2. Refund processing period: Upon approval of a refund claim, refunds will ordinarily be processed and credited within 15–45 days, subject to bank and settlement timelines.
   
   
3. Refund contact: All refund and cancellation requests must be sent to [email protected].
   
   

No refund can be claimed once the Will document has been successfully generated using our online Will writing application.

For offline/custom services, you may seek a refund if our services do not suit your requirement, or if delivery of services is delayed beyond a reasonable period, or is not in accordance with normal industry standards and we fail to remedy issues of delay or quality within a reasonable time after written intimation. It shall be our sole discretion to determine whether a particular case warrants a full, partial or no refund. Any refunds made shall be subject to deduction of payment gateway or processing charges, if applicable.

11. Confidentiality

We are committed to maintaining the privacy and confidentiality of your data. Among other safeguards:

1. You may change the password of your DIY Will login at any time. The changed password is known only to you; we do not retain or have access to it in plain text.
2. The DIY Will application is designed so that your Will data is not ordinarily accessible to our team or to website-related service providers, except where you explicitly authorise limited access for troubleshooting or advisory purposes.
3. DIY Will in-progress data is retained only until the Will is generated or until the expiry of 60 days from payment (whichever is earlier), after which such data may be permanently deleted from our systems without further notice.
   
   

You are responsible for saving/printing your generated DIY Will. We are not liable for your failure to secure or preserve your Will document. If you are unsure of the process, you may seek our assistance within the active period.

We retain only basic registration information (such as name, email address, mobile number and city) for purposes such as internal reporting, billing, sending administrative emails, notifying changes/additions to the Website, and intimating you about our offers, all in accordance with our Privacy Policy. We do not share or disclose such information except as described in that policy or where required by law.

12. Legal Jurisdiction & Personal Laws

Our DIY Will and related services are designed for application of Indian law and are intended for Indian citizens and NRIs having assets/properties in India.

If you have assets outside India, it is advisable to create a separate Will in that country as per local laws. If you choose to include foreign assets in a Will generated through our services, any legal issues arising therefrom will be at your sole risk.

Certain personal laws (for example, Muslim Personal Law as applied in India) impose specific restrictions on testamentary disposition. Our standard DIY Will may not be suitable for such cases, and affected individuals are strongly advised to seek customised legal advice.

All communication that we send to you will assume that you have read and understood this notice.

13. Law Changes

We strive to keep the DIY Will application accurate and up to date and endeavour to incorporate relevant legal changes from time to time. However:

1. Laws change frequently;
2. Judicial interpretations may differ; and
3. No general tool can address every individual situation.
   
   

Accordingly, we do not guarantee that all information on the Website or in the DIY Will is current, comprehensive, or appropriate for all circumstances. The legal information provided is not a substitute for legal advice. If you need advice for a specific problem, you should seek professional legal advice.

14. Articles and News

We may display information and articles about laws and regulations pertaining to personal succession, Wills and estate planning in India.

We reserve sole discretion as to the type of information and articles displayed, and the manner and duration of such display. While we aim to rely on reliable sources, we do not warrant the accuracy or completeness of such content.

You are required to independently verify the correctness and accuracy of any information or article before acting on it. We shall not be liable for any loss or claim arising from actions taken solely on the basis of such information or articles.

You may intimate us regarding any error or omission in content displayed on the Website.

15. Prohibited Use

As a condition of your use of the Website, you agree that you will not use the Website for any unlawful purpose or in violation of these Terms of Use.

You shall not:

1. Access the Website from territories where its content is illegal;
2. Violate any applicable local, national or international law, including IP, data protection or privacy laws;
3. Use the Website in any manner that could damage, disable, overburden or impair it or interfere with another party’s use;
4. Upload or disseminate viruses, worms, Trojan horses or other malicious code;
5. Remove, circumvent or interfere with any security-related features;
6. Attempt to gain unauthorised access to the Website, other accounts, computer systems or networks connected to the Website by hacking, password mining, or any other means;
7. Use robots, spiders, scrapers or other automated means to access the Website without our express written permission;
8. Frame, deep-link, or use meta tags or other hidden text utilising our name or trademarks without our express written consent;
9. Send junk mail or spam, including chain letters, unsolicited advertising or promotional materials.
   
   

You must not display, upload or publish any information that:

1. Is unlawful, defamatory, harassing, threatening, hateful, harmful, bigoted, racially offensive or otherwise objectionable;
2. Infringes another user’s privacy;
3. Displays sexually explicit material;
4. Encourages conduct that may constitute a criminal offence or give rise to civil liability;
5. Contains personally identifiable information about another user without that person’s express consent;
6. Misrepresents the origin of any communication;
7. Infringes trademarks, copyrights or other intellectual property rights; or
8. Is designed to damage computer systems or data.
   
   

We may, at our sole discretion, remove content, restrict access, or terminate accounts for violations of this clause.

16. Privacy Policy

All personal information collected in connection with your use of the Website is subject to our Privacy Policy, which is incorporated by reference into these Terms of Use. By accepting this Agreement, you agree to be bound by the Privacy Policy.

17. Licence to Use

Bookmywill grants you a limited, personal, non-exclusive, non-transferable licence to use the DIY Will application solely to create a Will for your personal use.

You acknowledge and agree that, except for filling in permitted fields and customising your own draft, you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance, or in any way exploit the DIY Will application in any manner.

The Will generated is for your personal use only and may not be sold, licensed, or redistributed for commercial purposes without our express written consent.

18. Trademarks

The trademarks, service marks, logos, page headers, button icons, scripts, and trade dress displayed on the Website, including the name Bookmywill and the domain www.bookmywill.com, are proprietary to us.

These shall not be used in connection with any product or service that does not belong to us, in any manner likely to cause confusion among customers or that disparages or discredits us. Any other trademarks appearing on the Website that are not owned by us are the property of their respective owners.

Nothing in these Terms shall be construed as conferring any licence or right under any copyright, trademark, or other intellectual property right of Bookmywill or any third party.

19. Copyright

All material and content on this Website, including the DIY Will application/software, is owned or licensed by Bookmywill and is protected by intellectual property and proprietary rights laws.

You may use the Website and its content only for purposes stated in this User Agreement. You may copy content for your own personal, non-commercial use, provided you do not alter it or remove any copyright, trademark or other proprietary notice.

No other use of the Website’s content including text, graphics, logos, images, audio, video or software is permissible without the express written consent of Bookmywill and, where applicable, the copyright holder.

20. Limitation of Liability

To the fullest extent permitted by law, you understand and agree that in no event will Bookmywill or its affiliates be liable to you or any other party for any indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to loss of profits, business interruption, loss of data, or other commercial loss, arising from or relating to:

1. Your use of, or inability to use, the Website or its contents;
2. Any linked or hyperlinked website; or
3. Any error, interruption, defect, delay, virus, or system failure.
   
   

Your use of the Website is conditioned upon your waiver of any right to bring claims or participate in any class action against Bookmywill or its affiliates arising out of your use of this Website.

21. Indemnification

You agree, at your own expense, to indemnify, defend and hold harmless Bookmywill and its affiliates, officers, directors, employees and agents from and against any and all loss, damage, liability, claims, costs or expenses (including reasonable attorney’s fees) arising out of or related to:

1. Information, content or data you submit in connection with the Website;
2. Your use of the Website in breach of any term or condition of this User Agreement;
3. Your violation of any applicable law, regulation or third-party rights; or
4. Any breach of your representations and warranties set forth herein.

22. Partner Services

The Website may provide links to third-party websites or services and may automatically link you to sponsors’ or third-parties’ websites. These links are provided solely for your convenience.

We do not maintain, control, review, endorse or take responsibility for the content, products, services or other materials of any linked sites. You understand and accept that you take full responsibility for your use of any third-party sites or services.

23. Violations and Termination

Your registration and/or access to the Website is liable to be terminated and your account blocked in case of breach or violation of any of the terms and conditions set out herein, or for any other reason at our discretion.

24. User Communications

Under this User Agreement, you consent to receive communications from the Website electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

25. Resolution of Disputes

This User Agreement shall be governed by and construed in accordance with the laws of India. You agree that any disputes or claims arising out of or in connection with this User Agreement shall be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra, India.

The Website is hosted and operated in, and made available from, India. Those who choose to access the Website from outside India do so on their own initiative and at their own risk and are responsible for compliance with all local laws, rules and regulations.

We may limit the availability of the Website, in whole or in part, to any person, geographic area or jurisdiction, at any time and at our sole discretion.

26. Notice

Except as explicitly stated otherwise, all legal notices to Bookmywill shall be served only by email to:

[email protected]

Notices shall be deemed given 24 hours after the email is sent, unless the sending party is notified that the email address is invalid.

Notices to you may be sent to the email address provided during registration or purchase and shall be deemed given 24 hours after sending.

27. Refund Policy

At Bookmywill, you may seek cancellation of your purchase of a DIY Will only if you are unable to generate/print/save the document due to an operational or technical issue attributable to us and we are unable to remedy the same within 48 hours of your written intimation.

1. Refund & Cancellation method: We shall refund only to the same payment instrument from which we have received payment.
2. Refund initiation & processing: Subject to approval of the refund claim, refunds will ordinarily be processed and credited within 15–45 days as per bank settlement and processing timelines.
3. Refund & Cancellation contact: All requests must be sent to [email protected].
4. No refund post-generation: No refund can be claimed once the Will document is generated using our online Will writing application.
   
   

For offline/customised services, you may seek a refund if our services do not suit your requirement, or the delivery of services is delayed beyond a reasonable period, or is not in accordance with normal industry standards and we are unable to remedy such issues within a reasonable time after written intimation. It shall be our sole discretion to determine whether a particular case is appropriate for full, partial or no refund. Any refunds made shall be subject to deduction of payment gateway/processing charges, if applicable.

28. Entire Agreement & Contact Details

This User Agreement, together with the Privacy Policy and any Guidelines incorporated by reference, constitutes the complete and entire understanding and agreement between Bookmywill and you in connection with your use of this Website, hyperlinks to the Website and the content and software displayed on or through the Website.

For any comments, queries or requests, please contact:

 Bookmywill
 Email (for all purposes, including legal notices and support): [email protected]
 Registered Office Address:
 502-503, A-Wing, Bhaveshwar Arcade,
 Ghatkopar West, Mumbai, Maharashtra, India.